Articles

Click on the download link to download articles. Please be patient. Some files may take a while to download.

Eight Characteristics of Expert Performing Organizations
Understand what the top 10% of all organizations do to get there and stay there. Get an overview of what your company must do to create high performance. »Download PDF


How to Influence Without Authority (NEW!)
High performers know how to influence in situations that they have no formal authority. Learn the easy steps to influencing others. »Download PDF


Set Powerful Goals for the New Year
High performers set powerful goals as well as make specific and complete plans. Understand the secrets to BIG goals and learn how to make the best business and most comprehensive business plan. »Download PDF


Hire and Hold the Best (Two Parts)
Bad hires cost a lot more than you think - hundreds of $1000's. Even though you may only hire a few people each year, learn how to be as good as the very best.
»Download Part One PDF
»Download Part Two PDF


How the Great Companies Produce Powerful Products or Services
Learn the three steps necessary to produce powerful goods and services: 1)Understand customer needs not currently being served, 2) Assure the superiority of your offerings, 3) Capitalize on industry trends. »Download PDF


How the Great Companies Create Powerful Customer Service Experiences
In this first of a series of articles on customer service, learn seven techniques for improving telephone experiences with your clients. »Download PDF


How to Create a Strong Market Niche
Learn how the great organizations build and capture market niches. Great companies work in powerful niches and execute so well that they keep other competitors out. »Download PDF


How the Great Companies Market and Sell
Great companies use four major strategies to create a powerful marketing and sales engine. »Download PDF


How to Build a Strong Team
Learn how the great organizations build powerful teams. Based on our work with higher performing organizations, you will learn the five characteristics needed for Expert Performing teams. »Download PDF


Become a Strategic Thinker
This article presents a model of strategic thinking so that anyone can become an expert strategist. The model was based on research on senior executives known for their powerful strategic thinking style. »Download PDF


Get 10% More From Your Middle Performers
A Selling Power Magazine article in which the Center for Expert Performance was featured describing how to increase the performance of middle performers.
»Download PDF


Expert Performance Whitepaper
Presents a detailed description of how individuals become Expert Performers. »Download PDF


Create More Expert Performers at Your Company
How to quickly create more experts at your organization using a three step process. »Download PDF


How to Handle Tough Problems
Have problems with tardiness or complaining? Learn how the experts handle these. »Download PDF


How to Get Your Employees to Motivate Themselves Part One and Part Two
Learn the secrets behind getting your employees to motivate themselves.
»Download Part One PDF
»Download Part Two PDF


How to Help Your Employees Understand Your Vision
»Download PDF